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Policies/Returns/Exchanges

No-Worry Returns - 30 Days

ShopJeepParts.com only offer the highest quality Jeep Parts and Jeep Accessories by name brand manufacturers. All products on our website are covered by minimum 1 year manufacturer warranty.

Customer may return the item within 30 days from the date of receipt. Please note only uninstalled items in original box can be returned during this 30 days period. All returns are subject to 20% to 30% restocking fee depending on the vendor. Original Shipping costs are non-refundable. No Exceptions.

Before installation we request our customer to inspect products for any defects or fitment issues. For oversized shipments, please inspect the shipment prior to signing for delivery. ShopJeepParts.com is not responsible for freight damages. If the carrier manages to drop off a damage package, please call them immediately.

Return Instructions: Please fill out the online form at this link "Contact Us" (select Return Good Authorization for Subject), include your full name and order number. Upon receipt of your email we will issue you an RGA (Return Goods Authorization) number and return instructions. All items should be return within 15 days from the date RGA number is issued. For your protection, ship your return via an insured and carrier that provided real time tracking number. ShopJeepParts.com is not responsible for damage or lost packages.

Additional Important Information.

Please note that we do not pay any of the shipping charges involved in returning goods, and/or warranty claims. No Exceptions.

Refuse shipments are subject to 50% restocking fee. In addition to restocking fee customer will be responsible for return shipping cost which is billed to us by Fedex, UPS or USPS. Please note return shipping is not same as what we originally charged to shipped the order. Return shipping on refused packages is usually significantly higher.

ShopJeepParts.com will not reimburse labor charges or installation fees under any circumstances. Nor will ShopJeepParts.com reimburse for any damages incurred during installation or use of product. In additional we will not cover labor costs for removal and installation of a defective part, materials, lost time or wages, towing or storage fees.

Undelivered packages due to incorrect shipping address are returned back to us by Fedex, UPS or USPS, these return packages will be charged 30% Restocking fee. Original Shipping costs are non-refundable.

International Customers

ShopJeepParts.com has teamed up with a trusted third-party company called GlobalShopex to fulfill orders for our international customers.

With GlobalShopex our international customers with get the following benefits:

- 100% Secure checkout.
- Quick Delivery. Typically 4 to 10 business days.
- Huge savings on international shipping rates.
- Option to prepay duties and taxes during checkout. Prepay duties and taxes fees guaranteed.
- Real time package tracking. Every shipment is traceable and insured.
- Pay for your purchase using any major credit card, PayPal, Bank Transfer or MoneyGram.
- Shipping to over 150 countries.

How to place an International Order?
Step 1: Choose your items and add to your shopping cart.
Step 2: Proceed to checkout.
Step 3: Click on the "International Checkout" button located below our standard checkout button.
Step 4: You will be redirected to secure GlobalShopex checkout page where you can complete your order.



Payment Information

Credit Cards - We accept MasterCard, Visa, Discover and American Express. When paying with a credit card, the billing information on your order form must match the billing information on record with your credit card company. For your safety, we may also require the three or four digit security code located on the back of your credit card.

Checks - Cashier's checks, certified checks, money orders or personal checks are accepted. Orders paid by personal checks will be held for 14 business days for the check to clear the bank. Personal checks must have your name, address, phone number, check number and bank name imprinted upon the check. Please also include your current address (if different from check) phone number, and current driver's license number and state. All orders for over $500.00 must be paid by credit card, money order or cashier's check only. Note: Please do not send cash. 
Sales Tax
Orders shipped to Georgia address will be charged 7.00% sales tax.
Warranty Policy
All parts and accessories sold on ShopJeepParts.com are covered only under Manufacturers Warranties and/or Guarantees. In the event an item becomes defective, please refer to the manufacturer's warranty information for proper procedure on returning the merchandise.

Further, ShopJeepParts.com is not liable for any labor, incidental, or any other costs related to product installation.

ShopJeepParts.com is not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, rental car expenses or any other expenses that occur as the result of the installation of any wrong or defective parts.
Backordered Products
There may be an occasion where a product that you order is not in stock. You will be notified by email or by phone if this happens. We do not charge your credit card until your order is shipped.
Damage Shipments
We inspect all packages leaving our warehouse and make sure all items are shipped in secure boxes. If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Send us a note via this page: Contact Us. Please note all replacement items are shipped via standard ground shipping only.
Pictures
Product pictures are based on information provided to us by the manufacturer. Pictures are for demonstration purposes only. Actual applications may vary. In cases where there is a dispute over interpretation of a picture ShopJeepParts.com retain the right to evaluate such disputes on a case by case basis and will rule based on how a "reasonable" person would interpret such.

Order Cancellation / Modifications
If you need to cancel or modify an order, please do so by filling out our online form at "Contact Us". Orders modifications/cancellations can be made up until the time that processing is complete. If the items are  already shipped, the normal return policy applies. Please note that once the item on your order is shipped you will not receive refund for shipping charges. If an error  is made by us, then we will pay for return shipment.
Typographical Errors
ShopJeepParts.com is committed to providing accurate information on our website, however sometimes typos do happen and we apologize in advance for those. ShopJeepParts.com reserve the right to refuse or cancel orders for product(s) listed at an incorrect price regardless of the status of the order. If your credit card has already been charged for the purchase and your order is canceled, ShopJeepParts.com will issue a credit to your credit card / PayPal account in the amount of your original charge.