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OMIX Warranty |
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Policies/Returns/Exchanges
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ShopJeepParts.com only offer the highest quality Jeep Parts and Jeep Accessories by name brand manufacturers. All products on our website are covered by minimum 1 year manufacturer warranty.
Customer may return the item within 30 days from the date of receipt. Please note only uninstalled items in original box can be returned during this 30 days period. All returns are subject to 20% to 30% restocking fee depending on the vendor. Original Shipping costs are non-refundable. No Exceptions.
Before installation we request our customer to inspect products for any defects or fitment issues. For oversized shipments, please inspect the shipment prior to signing for delivery. ShopJeepParts.com is not responsible for freight damages. If the carrier manages to drop off a damage package, please call them immediately.
Return Instructions: Please fill out the online form at this link "Contact Us" (select Return Good Authorization for Subject), include your full name and order number. Upon receipt of your email we will issue you an RGA (Return Goods Authorization) number and return instructions. All items should be return within 15 days from the date RGA number is issued. For your protection, ship your return via an insured and carrier that provided real time tracking number. ShopJeepParts.com is not responsible for damage or lost packages.
Additional Important Information.
Please note that we do not pay any of the shipping charges involved in returning goods, and/or warranty claims. No Exceptions.
Refuse shipments are subject to 50% restocking fee. In addition to restocking fee customer will be responsible for return shipping cost which is billed to us by Fedex, UPS or USPS. Please note return shipping is not same as what we originally charged to shipped the order. Return shipping on refused packages is usually significantly higher.
ShopJeepParts.com will not reimburse labor charges or installation fees under any circumstances. Nor will ShopJeepParts.com reimburse for any damages incurred during installation or use of product. In additional we will not cover labor costs for removal and installation of a defective part, materials, lost time or wages, towing or storage fees.
Undelivered packages due to incorrect shipping address are returned back to us by Fedex, UPS or USPS, these return packages will be charged 30% Restocking fee. Original Shipping costs are non-refundable.
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| At this
time we do not take orders from customers living
outside the USA. We will be able to handle
international orders in the near future.
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Credit Cards - We
accept MasterCard, Visa, Discover and American Express. When paying with a
credit card, the billing information on your order form must match the billing
information on record with your credit card company. For your safety, we may also
require the three or four digit security code located on the back of your credit
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Google Checkout: Important Restrictions regarding the use of Google Checkout are as follows:
Credit/Debit Card Information - Your credit/debit card information is stored in your Google Checkout account. Charges to your credit card are made by Google Payment Corporation, and your credit/debit card information is not shared with ShopJeepParts.com.
Ineligible Items - Certain items are unavailable for purchase using Google Checkout. The following is an example of what the Google Checkout button will look like when you have ineligible products in your basket.
Coupons - All Coupons are currently ineligible for use with Google Checkout.
Purchase History - By using Google Checkout to make purchases on ShopJeepParts.com, your purchase history for such purchases will be maintained solely in your Google Checkout account. Your purchase history for such purchases will not be maintained by ShopJeepParts.com. All purchase history that you may have with ShopJeepParts.com prior to using Google Checkout or with respect to purchases that you make without using Google Checkout will be maintained in your My Account at ShopJeepParts.com.
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| Checks - Cashier's checks,
certified checks, money orders or personal checks are accepted. Orders paid by
personal checks will be held for 14 business days for the check
to clear the bank. Personal checks must have your name, address, phone number,
check number and bank name imprinted upon the check. Please also include your current
address (if different from check) phone number, and current driver's license
number and state. All orders for over $500.00 must be paid by credit card, money
order or cashier's check only. Note: Please do not send
cash.
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| Orders shipped to Georgia address will
be charged 7.00% sales tax.
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Parts sold on ShopJeepParts.Com site are covered
only by the Manufacturers Warranties and/or
Guarantees. In the event an item becomes defective,
please refer to the manufacturer's warranty
information for proper procedure on returning the
merchandise. We will not be responsible or liable
for labor, or incidental or consequential damage of
any kind. In no event shall our liability exceed the
cost of the goods.
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| There may be an occasion where a product that you order is not in stock. You
will be notified by email or by phone if this happens. We do not charge your
credit card until your order is shipped.
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We inspect all packages leaving our warehouse and make sure all items are shipped in secure boxes. If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Send us a note via this page: Contact Us. Please note all replacement items are shipped via standard ground shipping only.
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| Product pictures are based on information provided to us by the manufacturer. Pictures are
for demonstration purposes only. Actual applications may vary. In cases where there is a dispute over interpretation of a picture ShopJeepParts.com retain the right to evaluate such disputes on a case by case basis and will rule based on how a "reasonable" person would interpret such.
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If you need to cancel or modify an order, please do
so by filling out our online form at "Contact
Us". Orders modifications/cancellations can be
made up until the time that processing is complete.
If the items are already shipped, the normal
return policy applies.
Please note that once the item
on your order is shipped you will not receive refund
for shipping charges. If an error is made by
us, then we will pay for return shipment.
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ShopJeepParts.com is committed to providing accurate information
on our website, however sometimes typos do happen and we
apologize in advance for those. ShopJeepParts.com reserve the
right to refuse or cancel orders for product(s) listed
at an incorrect price regardless of the status of the
order. If your credit card has already been charged for
the purchase and your order is canceled, ShopJeepParts.com
will issue a credit to your credit card / PayPal account in the
amount of your original charge.
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