Q: Is it safe to use my credit card on
A: Shopping at ShopJeepParts.com is safe. Our site is protected by SSL encryption technology. Learn more about ShopJeepParts.com security policy. In addition we DO NOT store your Credit Card information in our system thus providing additional layer of security and privacy.
Q: Is it safe to use my debit card online?
A: Yes. If you choose to pay by debit card, the amount you charge will be put on hold, which means funds will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original hold will be voided.
Q: I want to return my purchase! What do I
A: If you are not 100% satisfied, you can return it for a refund within 30 days of purchase. Retuns item must not be installed and returned back in the original box. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7-14 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Click Here to learn more about returns.
Q: Can I expedite my shipping?
A: Sorry at this time we do not offer Expedited shipping option. Please do note, 90% of our orders ship from GA Warehouse which means packages can be at your door steps within 1-3 business day if you are in Eastern or Midwest states and 3-4 days for packages going to West Coast.
Q: When will my credit card be charged?
A: Your credit card is charged only when an order ships. If a customer is okay with partial shipment incase of multiple items on an order and some items being backordered, customer credit card will be fully charged. Customer do not get charge for backordered item which ship when in stock.
Q: Do you do back orders?
A: ShopJeepParts.com does not do back orders. If an item is out of stock we will
notify you as soon as possible and ask if you would like a replacement
item. Out of stock orders will be cancelled unless a replacement item is
Q: What are cookies? Do I need to enable
cookies on my browser to shop at ShopJeepParts.com?
A: A cookie is a small amount of data that is sent to your browser from a
web site and is stored on your computer's hard drive. If your browser's
preferences allow it (most browsers are installed with cookies enabled),
each web site can send its own cookie to your browser. To protect your
privacy, cookies do not store personal information but instead use
anonymous unique identifiers. Each web site can only access the cookie
they have sent to your hard drive, not the cookies sent by other web
You need to enable cookies on your browser to enjoy all the shopping
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Q: What is PayPal?
PayPal is a payment method for online purchases enabling buyers and
businesses to send and receive money online. As of today, PayPal has over
100 million member accounts in 190 countries and regions. One advantage of
using PayPal payment method is that it offers faster, safer and easier
checkouts and promises to protect customers from revealing their credit
card and other financial information to the merchant.